This website, http://www.madamchocolate.com/ (“Website”), is owned and operated by Sugar Nest Ventures Pvt Ltd, a Pvt Ltd concern, having its registered office at No 19/10, Doddakanelli, Carmeleram, Opp Dmart, B.B.M.P East, Karnataka-560035. We value the privacy of users of Our Services and those who access Our Website and take Our responsibilities in relation to protecting the security of Your data seriously.

This Privacy Policy is published in compliance with inter alia:

• Section 43A of the Information Technology Act, 2000 (“IT Act”);
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”); and
• Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

1. General

1.1. The Website is owned and managed by Sugar Nest Ventures Pvt Ltd, (“We” or “Us” or “Our”). We are engaged in preparing, manufacturing, and selling, inter alia, ice creams, cakes, pastries, pizzas, other edible food products and We also provide hospitality and catering services (“Services”). This Privacy Policy applies to all current and former users accessing or using Our Website, or otherwise engaging with Us through email or other means (collectively, “You” or “Your”).

1.2. The collection and processing of information in the course of Our delivery of Services, or other contractual or commercial engagements that We may enter into, will be done in accordance with the specific terms applicable thereto, and not by this Privacy Policy.

1.3. By accessing or using Our Website or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract and have read, understood and agreed to the practices and policies outlined in this Privacy Policy.

1.4. You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy.

1.5. We may modify, add or delete from, this Privacy Policy from time to time, and Your continued access to, or use of the Website, will be deemed to be an acceptance of the said changes.

1.6. If You are accessing or using the Website from any location outside India, You do so at Your own risk, and will be solely liable for compliance with any local laws, as may be applicable.

2. Information Collected and Method of Collection

2.1. We collect information about You through:

• The “Contact Us” section of Our Website;
• If You write to Us at madamchocolate.delivery@gmail.com;
• If You call Us on the telephone number indicated on Our Website; or
• When you avail of Our Services through Our Website directly, or indirectly by using different technologies.

User Information

2.2. To place orders for products listed on Our Website, You may be required to provide Us with information in the nature of Your name, email address, mobile number, physical addresses (collectively, “User Information”).

2.3. We may also collect User Information when You visit any of Our store to enquire about, or avail Our Services. To serve You better, we may collect information about Your special dietary requirements. Such User Information can imply or suggest a member’s health or other information which may include SPDI.

Demographic & Behavioural Information

2.4. We may collect Demographic Information including age, gender and current location details.

2.5. We may also collect Behavioural Information regarding usage statistics, traffic data, Your IP address, browser and operating system type, domain names, access times, and locations.

Sensitive Personal Data or Information (SPDI)

2.9. The SPDI Rules define SPDI to include: Passwords; Financial information; Physical, physiological and mental health condition; Sexual orientation; Medical records and history; and Biometric information.

2.11. We understand that all Personal Information provided by You to Us is voluntarily. By using or accessing the Website, You are providing Us with Your consent to Our use, collection, retention, transfer and disclosure of the Personal Information.

3. Use of Information

3.1. We use Your Information for purposes including:

• Providing Our Services and products;
• Operating and improving the Website and business;
• Analysing data, tracking trends, and building algorithms;
• Market research and product development;
• Audits and quality assessment.

3.2. Additionally, we use Personal Information for:

• Internal operational purposes like record keeping and taxation compliance;
• Improving Your experience via tracking technologies;
• Providing updates and event invitations;
• Complying with applicable law and legal processes;
• Contacting You for feedback.

3.3. If You wish to opt out of receiving communications, You may do so by emailing Us.

4. Disclosure of the Information

We may disclose Your Information to:

• Counterparts, consultants, and advisors for technical support and operations;
• Service providers for logistics and payments;
• Third parties for data analytics and capturing trends;
• Governmental entities if legally required to do so.

5. Third Party Links & Cookies

5.1. The Website may contain links to third party websites. We have no control over such Third Party Services and are not responsible for their privacy practices.

5A.2. We use cookies and similar technologies for authenticating users, remembering preferences, determining content popularity, and analyzing site traffic.

5A.4. To modify Your cookie settings, please visit Your browser’s settings.

6. Changes to Your Information

6.1. You may review, correct, update, or change Your Personal Information by emailing Us at madamchocolate.delivery@gmail.com.

6.2. You may also request deletion of Your Personal Information, subject to legal retention requirements.

7. Security of Your Information

7.1. We endeavour to maintain physical, technical and procedural safeguards to protect Your Information against loss, misuse, and unauthorised access. We restrict access to Personal Information to employees and agents who need to know that information to process it for Us.

8. Retention of Information

8.1. We will destroy or anonymise Your Personal Information as soon as the purpose for collection is served or within 5 years of it being reasonable to assume retention is no longer necessary.

9. Disclaimer & Indemnity

Disclaimer: We cannot ensure that all of Your Information will never be disclosed in ways not otherwise described in this Privacy Policy. You assume all responsibility and risk for Your use of the Website.

Indemnity: You agree to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by You to third parties either through Our Website or otherwise.